Shipping Policy

Thank you for choosing Red Forge Lifts. Below you will find complete details on our shipping process, delivery times, carriers, and order handling procedures.

1. Order Processing Time

• Orders are processed within 1–3 business days.
• Orders placed on weekends or holidays begin processing the next business day.
• Once processed, the order is prepared for pickup by the freight carrier.

2. Estimated Delivery Times

Shipping times vary by destination and product size. Average delivery times are:

• Standard Freight Shipping: 7–21 business days
• Expedited Shipping (If Available): 5–11 business days

Once the order has shipped, transit time depends on the carrier schedule, weather conditions, and distance.

3. Shipping Costs

Many of our products include free standard shipping within the continental United States. Additional charges may apply for:

• Remote or rural delivery areas
• Liftgate service (if required)
• Expedited delivery options
• Special delivery appointments

4. Freight Delivery Information

Most lifts and large equipment ship via LTL Freight. Important details to know:

• Freight carriers deliver curbside to the nearest accessible point.
• Drivers do not enter garages, driveways, or private property.
• Liftgate service may be required for heavy pallets (extra fee).
• Customer must inspect the shipment upon delivery.

5. Order Tracking

Once your order ships, you will receive a tracking number by email. You may track your shipment through the carrier’s website. If tracking shows delays or issues, our support team is here to help.

6. Damaged or Missing Items

Please inspect your shipment at delivery. If damage is visible:

• Note the damage on the delivery receipt.
• Take clear photos of the damaged area.
• Refuse delivery only if the equipment is severely damaged.
• Contact us immediately at sales@RedForgeLifts.com.

Claims must be submitted within 48 hours of delivery.

7. Incorrect Shipping Information

Customers are responsible for providing accurate shipping information. If an address is incorrect, additional carrier fees may apply for rerouting or re-delivery.

8. Shipping Delays

Delays may occur due to weather, carrier backlog, holidays, customs checks, or unforeseen freight issues. Red Forge Lifts is not responsible for delays once the order has been handed to the carrier.

9. Contact Us

For questions about shipping, tracking, freight, or delivery arrangements, contact our support team:

Red Forge Lifts
6815 Cary Hamilton Road, Theodore, AL 36582
Phone: +1 202-573-9579
Email: sales@RedForgeLifts.com
Website: https://RedForgeLifts.com/